How to Stay in Touch with a Loved One in a Correctional Centre
Staying connected with family and friends in a secure establishment shouldn't be complicated. eMates offers a fast, secure and reliable way to send and receive messages directly to correctional centres from your device—anytime, anywhere.
The eMates Messaging Loop
📱 1. Create Your Account. Create your secure online account, activate it using the link sent to your email, and complete a standard 100-point identity verification check. Once your account is set up, simply add your recipient’s details and purchase credit.
✉️ 2. Draft your message. Compose your message, choose whether to request a reply and/or attach up to 8 photos.
💙 3. Sent! Once the status shows ‘Delivered to Correctional Centre’ your message has been successfully delivered to the establishment for processing.
Delivery Timeframes: Please allow up to 3 working days for your message to be delivered to your recipient.
Replies are only available at participating establishments. Please visit the Locations page for more information.
Photo attachments are only available at participating establishments. Please visit the Locations page for more information.
